Refund policy

Returns Policy

At RedVex, we stand behind the quality and craftsmanship of our products. We understand that sometimes things don’t work out, hence we offer a straightforward, hassle-free returns process. Our policy covers all returns initiated within 30 days of product receipt by the customer.

Here's how it works:

• Initiating a Return: If you're not completely satisfied with your purchase, initiating a return is simple. Contact us within 30 days of receiving your product to begin the process.

• Refund Process: Upon receiving and inspecting the returned product, we'll process your refund within 24 hours. We aim to make the process smooth and swift, keeping you informed every step of the way.

• Restocking Fee: While we accept returns of opened packages without a restocking fee, any missing contents or damage rendering the product unsellable will necessitate a restocking fee. This fee will be deducted from your refund to cover the replacement or repair of items.

• Free Return Shipping: No matter the reason for your return, we’ve got the shipping costs covered. If a shipping cost deduction appears on your refund, just give us a shout, and we’ll reverse the deduction promptly.

Your satisfaction is invaluable to us, and we’re here to assist should you have any concerns or questions regarding our returns policy. Reach out to us anytime; we’re just a message away.